Shipping policy

SHIPPING POLICY

Last updated: May 2026

ABOUT US

The Scrubs Clinic is a small, passionate team dedicated to creating premium scrubs for healthcare professionals. We appreciate every order and take care to ensure your items are packed and dispatched with attention to detail.

PROCESSING TIMES

Orders are usually processed within 2–5 working days. During busy periods, promotional events, or high-demand seasons, processing may take slightly longer.

Personalised and embroidered items require additional production time. Please allow up to 2 weeks for embroidered orders to be fulfilled and dispatched.

You will receive a confirmation email once your order has been dispatched, which will include your DPD tracking information.

DELIVERY OPTIONS AND ESTIMATED TIMES

All orders are shipped within the United Kingdom via DPD. Delivery charges are calculated at checkout.

DPD Standard Delivery – [£6.99] – 2–3 working days

We currently ship within the United Kingdom only. International shipping may be available in the future.

All delivery times are estimates from the date of dispatch, not the date of order. Delivery times may be affected by courier delays or events beyond our control.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email containing your DPD tracking code. You can track your package at dpd.co.uk/tracking.

DPD will also send you notifications on the day of delivery with an estimated one-hour delivery window.

If you have not received a dispatch confirmation within 7 working days of placing your order (or 3 weeks for embroidered items), please contact us at sales@goyals.co.uk.

DELIVERY ADDRESS

Please ensure that your delivery address is correct and complete at checkout. We cannot be held responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address.

If you need to change your delivery address after placing your order, please contact us as soon as possible at sales@goyals.co.uk. We will do our best to accommodate changes, but cannot guarantee this once the order has been dispatched.

FAILED AND MISSED DELIVERIES

If delivery is attempted and you are not available, DPD will usually leave a notification with instructions on how to rearrange delivery or collect your parcel from a local pickup point.

If a parcel is returned to us due to a failed delivery or uncollected package, we will contact you to arrange redelivery. Additional shipping charges may apply.

LOST OR STOLEN PARCELS

If your parcel is marked as delivered but you have not received it, please:

1. Check with neighbours, household members, or any safe places where the courier may have left the parcel.
2. Contact DPD directly using your tracking number at dpd.co.uk/tracking.
3. If the issue is not resolved, contact us at sales@goyals.co.uk within 14 days of the expected delivery date.

We will work with DPD to investigate and resolve the issue. If the parcel is confirmed lost, we will arrange a replacement or full refund.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at sales@goyals.co.uk. Please include:

- Your order number
- A description of the issue
- Photos of the damage or incorrect item

We will arrange a replacement or refund as quickly as possible. You will not be required to pay return shipping for faulty, damaged, or incorrect items.

EMBROIDERED AND PERSONALISED ORDERS

Personalised and embroidered items require additional production time. Please allow up to 2 weeks from the date of order for dispatch.

Once dispatched, standard DPD delivery times apply as outlined above.

Please note that personalised items cannot be cancelled once production has begun. We recommend double-checking all personalisation details before placing your order.

YOUR STATUTORY RIGHTS

If your order has not been delivered within 30 days of the estimated delivery date, you have the right to cancel your order and receive a full refund under the Consumer Rights Act 2015.

Nothing in this policy affects your statutory rights.

If you have any questions about shipping or delivery, please contact us:

The Scrubs Clinic
Email: sales@goyals.co.uk
Address: 28a Bridge St, Maidenhead, SL6 8BJ